KAIJACK LLC

Content Complaint Policy and Procedures

1. Any complaint regarding content on any of the sites should be submitted via the KaiJack Support ticketing system located at https://support.kaijack.com

2. Upon receipt of any such complaint it will be reviewed by the employee processing such ticket. It will then be referred to management with recommendations for resolution for review.

3. After review by management, if the complaint is deemed to be valid, such content will be removed from the site(s) within 24 hours. An email will be sent to the person making the complaint informing them that said content has been removed.

4. After review by management, if the complaint is deemed to be without merit, an email will be sent to the person making the complaint informing them of the decision to leave the content. An appeal with additional information to justify the complaint can then be made within seven (7) days and such information will be reviewed immediately upon receipt. If no such appeal is received, the complaint ticket will be closed after seven (7) days and the matter will be deemed resolved.